Shipping Information
All orders are shipped with DHL. DHL usually operates between 9am — 6pm on business days. Once your shipment has left our house, you will receive a shipping confirmation with a tracking number that will allow you to track the shipment history online at any time on the DHL website. The status of the shipment is available upon receipt of the shipping confirmation. If an express shipment is desired, please contact us at contact@messieursdames.eu
Taxes and duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
| Countries | Estimated delivery | Cost |
| Germany | 1-3 days | 10 € |
| Austria | 2-4 days | 10 € |
| Switzerland | 4-7 days | 10 € |
| Rest of Europe | 2-5 days | 20 € |
| Rest of the World | 4-10 days | 30 € |
Kindly note that delivery to rural addresses can result in longer delivery times.
Switzerland: Customs duties to Switzerland are levied on delivery by DHL on behalf of Swiss Customs. The fees depend on the ordered items. If you have questions about customs fees, please contact Swiss Customs directly.
Insurance
MESSIEURS DAMES UG (haftungsbeschränkt) insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by MESSIEURS DAMES UG (haftungsbeschränkt).
Switzerland: Customs duties to Switzerland are levied on delivery by DHL on behalf of Swiss Customs. The fees depend on the ordered items. If you have questions about customs fees, please contact Swiss Customs directly.
Insurance
MESSIEURS DAMES UG (haftungsbeschränkt) insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by MESSIEURS DAMES UG (haftungsbeschränkt).